To succeed in today’s emerging healthcare models, such as health homes, patient-centered medical homes, and accountable care organizations – front-line healthcare staff members are increasingly being asked to serve as a bridge between patients and providers of healthcare and social services.
This course is part one of a two-part series that aims to provide an overview of care coordination, patient navigation, while also exploring the role healthcare front line staff have in delivering care coordination services.
Care Coordination is geared towards reducing the fragmentation of care provided while simultaneously supporting patients as they navigate the healthcare system ensuring that they receive the right care at the right time in the right place, which leads to improved patient outcomes and a better experience. Care coordination requires sharing information among interdisciplinary teams that include medical and social service providers who are all working together to improve the patients’ health and wellness. Finally, this course will provide healthcare front line staff with the information needed to implement care coordination and patient navigation skills in the day-to-day care of patients.
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Learning Objectives:
- Describe the role and responsibility of staff who provide care coordination
- Explain how care coordination is related to patient navigation
- List typical care coordination services
- Describe the qualities and skills needed by staff members providing care coordination
- Step 1) Locate the course you want to take
Step 2) On the course home page, select “Take This Course”
Step 3) If you are not already signed in, you will be prompted to login or create an account
Step 4) Once logged in, complete the registration form, ensuring to fill out all the mandatory fields, then click “Submit”
Step 5) Select “Start Course”
Still having issues? Contact us at support@hwapps.org
- Step 1) Login to your account
Step 2) Hover over “Catalog” on the main menu
Step 3) Select “All Trainings” or choose a specific category from the list
Step 4) Choose from the listed courses or use the “Search Courses” box in the upper right-hand corner to find a specific training via keyword search or by making selections from the drop-down menus
Still having issues? Contact us at support@hwapps.org
- Contact HWapps support via the following for technical issues, including the scenarios listed here.
Contact the OneCity Health Workforce Team at myLearning@nychhc.org for training questions and feedback. These may include inquiries related to target audience, curriculum, registration, evaluations, CME credits, and more.
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